Delete your account

How to ask

• In the app: open Account, then Delete account, and confirm with the code we text you.
• Cannot use the app? Write to the privacy address below from the email you gave us, or tell us the phone number on the account. We will check it is you before we do anything. We may ask you to confirm with a code sent to that number.

Before you ask

• Finish any trip in progress and clear anything you owe.
• Spend or ask for any money left in your wallet. We cannot delete an account that still holds money you are owed without first sorting it out with you.
• Drivers and companies: payouts and open disputes must be settled first.

What happens

• You are signed out everywhere and your phone stops getting notifications.
• Your name, email, photo, saved places, emergency contacts and rewards are removed or anonymised, normally within 30 days.
• Drivers' identity documents and photos are deleted once we no longer need them for safety or the law.

What we must keep

The law requires us to keep some records, such as trips, payments, refunds, and the records of safety incidents. We keep only what is needed, for as long as the law requires, and remove your name and contact details from them where we can.

Changed your mind?

Ask us to stop as soon as you can. After the account has been anonymised it cannot be brought back, and you would need to sign up again.

Who to write to

• Who we are: (to be completed before launch)
• Address: (to be completed before launch)
• Privacy and data requests: (to be completed before launch)
• Help and complaints: (to be completed before launch)